What’s The Point of A Return Policy?
October 24th, 2008
I’ve got the return policy blues.
I suspect that many of you have had them before - so let’s hate on them for a couple of minutes.
Recently, I have been helping a colleague (who is new) work with many of the manufacturers and distributors in the VoIP space on returning defective or DOA products back to them. The experience, as a how has been eye-opening, frustrating and down right amusing at times. From disconnects between the return policies of a manufacturer and the distributor, to reseller agreements that force resellers to take back returns on things distributors and manufacturers won’t, to non-responses, run a rounds and even the total lack of anyone to process an RMA, it was enough to make me wonder why VoIP resellers even do business with some of these companies.
Entry Filed under: Voice over IP
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